Clustering algorithms are a subset of unsupervised learning techniques that group data points based on similarities without targets. Unlike supervised learning, which uses labeled data to predict outcomes, unsupervised learning discovers inherent structures within the data. Clustering can uncover insights about the data and using industry knowledge to identify clusters to label them as high performers, emerging advisors, or those at risk. In the world of customer experience, it is very helpful in creating customer profiles where we can approach each cluster with a different strategy.
What Is K-Means Clustering?
K-Means Clustering is a partitioning algorithm that divides a dataset into K distinct, non-overlapping clusters. Each data point belongs to the cluster with the nearest mean, serving as the cluster’s prototype. The primary goal is to minimize the Within-Cluster Sum of Squares (WCSS), also known as inertia, which measures the compactness of the clusters.
K-Means is considered unsupervised because there are no target labels guiding the clustering process; instead, it seeks to find natural groupings within the data based on feature similarities. Since we don’t have a specific target, the algorithm simply groups people by their characteristics and the domain expert would create labels for the clusters. The great thing about k-means is that is easy to understand and great for large datasets. It does have some limitations, which are addressed by more powering clustering algorithms.
How Does K-Means Work?
- Initialization: Choose the number of clusters K and randomly select initial centroids (cluster centers). Alternatively, use methods like K-Means++ for smarter initialization.
- Assignment Step: Assign each data point to the nearest centroid based on a distance metric (usually Euclidean distance).
- Update Step: Recalculate the centroids by taking the mean of all data points assigned to each cluster.
- Iteration: Repeat the assignment and update steps until convergence (centroids no longer change significantly) or until reaching the maximum number of iterations.
Types of Data for K-Means
- Numeric Features: The algorithm relies on distance calculations, so features should be numerical.
- Continuous Variables: Works well with continuous data rather than categorical data.
- Low Dimensionality: High-dimensional data can cause the “curse of dimensionality,” affecting distance calculations.
- Limited Outliers: Sensitive to outliers, which can distort cluster centroids.
Preprocessing Steps
- Data Cleaning
- Handle Missing Values: Impute missing values using mean, median, or other appropriate methods.
- Remove Outliers: Use methods like Z-score or Interquartile Range (IQR) to identify and remove outliers.
- Feature Scaling
- Standardization: Subtract the mean and divide by the standard deviation to give features a mean of zero and a standard deviation of one.
- Normalization: Scale features to a range, typically [0, 1].
- Dimensionality Reduction (Optional)
- PCA (Principal Component Analysis): Reduce dimensionality while retaining most of the variance.
- t-SNE or UMAP: Useful for visualization but not recommended before K-Means clustering due to distortion of distances.
- Encoding Categorical Variables (If Any)
- One-Hot Encoding: Convert categorical variables into binary vectors.
- Ordinal Encoding: Map categories to integers if there’s an inherent order.
Things to Consider and Limitations
- Sensitivity to Initialization
- Different initial centroids can lead to different clustering results.
- Solution: Use K-Means++ initialization which sets a cluster at a random point then makes a calculation on where the next cluster is created based on how far datapoints are from initial cluster
- Multiple Runs: Run the algorithm multiple times with different initializations (n_init parameter) and select the best outcome based on the lowest WCSS.
- Assumption of Spherical Clusters
- Limitation: K-Means assumes clusters are spherical and equally sized, which may not always be the case.
- Impact: When clusters have different sizes, densities, or non-spherical shapes, K-Means may not perform well and can produce misleading results.
- Solution: Consider alternative algorithms that can handle such data characteristics (discussed later).
- Sensitivity to Scale
- Issue: K-Means relies on Euclidean distance, which can be distorted by features on different scales.
- Solution: Always perform feature scaling before clustering.
- Difficulty with Density Variations
- Issue: K-Means cannot effectively cluster data where clusters have varying densities.
- Solution: Use density-based clustering algorithms like DBSCAN or OPTICS.
Fine-Tuning KMeans: Essential Parameters for Improved Clustering Performance
- n_clusters
- Definition: The number of clusters to form.
- Choosing the Right Number of Clusters:
- Elbow Method: Plot WCSS against the number of clusters and look for the “elbow” point where the rate of decrease sharply changes.
- Silhouette Score: Measures how similar a data point is to its own cluster compared to other clusters. Values range from -1 to 1, with higher values indicating better clustering.
- Gap Statistic: Compares the total within-cluster variation for different values of K with their expected values under a null reference distribution.
- sample_weight
- Definition: An array of weights assigned to individual samples, useful when data points represent aggregated observations
- Weights can indicate the number of observations each point represents or highlight certain data points based on factors like business value, reliability, or specific domain requirements
- In customer segmentation, assign customer lifetime value as weights to focus on high-value customers.
- init
- Options: ‘k-means++’ (default), ‘random’
- n_init
- Definition: Number of times the algorithm will run with different centroid seeds.
- Default: 10
- Recommendation: Increase n_init to improve the chances of finding a global minimum.
- max_iter
- Definition: Maximum number of iterations for a single run.
- Default: 300
- Recommendation: Increase if the algorithm hasn’t converged within the default number of iterations.
- tol
- Definition: Relative tolerance with regards to inertia to declare convergence.
- Default: 1e-4
- Recommendation: Decrease tol for stricter convergence criteria if necessary.
- algorithm
- Options: ‘lloyd’, ‘elkan’
- Lloyd’s algorithm is the classical approach used in k-means clustering
- Elkan algorithm, a modified version of k-means, typically runs faster on dense, high-dimensional datasets by using triangle inequality optimizations to reduce the number of distance calculations
Evaluating Cluster Quality
Silhouette Score
- Definition: Measures how similar a data point is to its own cluster compared to other clusters.
- Range: -1 to 1 (higher is better).
- Interpretation:
- A score close to 1 indicates the data point is well matched to its own cluster and poorly matched to neighboring clusters.
- A score near 0 indicates overlapping clusters.
- Negative values suggest misclassification.
Davies-Bouldin Index
- Definition: Computes the average similarity between each cluster and its most similar one.
- Range: Lower values indicate better clustering.
- Interpretation: Represents the average ratio of intra-cluster distances to inter-cluster distances.
Calinski-Harabasz Index
- Definition: Ratio of the sum of between-clusters dispersion and within-cluster dispersion.
- Range: Higher values indicate better-defined clusters.
- Interpretation: Evaluates cluster separation.
Interpreting Clusters
Analyze Cluster Centroids
- kmeans.cluster_centers_
- Interpretation: The coordinates of the cluster centers indicate the average feature values for each cluster.
- Usage: Identify which features are most influential in defining each cluster.
Variable Importance
- Approach: Analyze the variance of each feature within and between clusters.
- Methods:
- Feature Means: Compare the mean values of features across clusters to understand characteristic differences.
- ANOVA Tests: Perform statistical tests to determine if feature means differ significantly between clusters.
Visualization
- Scatter Plots: Plot clusters along the most significant features to visualize separation.
- Heatmaps: Visualize the intensity of features across clusters.
- Parallel Coordinates Plot: Display multivariate data and observe feature patterns across clusters.
Incorporate Industry Knowledge
- Importance: Understanding the clusters in the context of industry knowledge enhances the relevance of the analysis.
- Action:
- Label Clusters: Based on the characteristics, assign meaningful labels like “High Performers,” “Growth Potential,” or “Low Engagement.”
- Tailor Strategies: Develop specific strategies for each segment to achieve business objectives.
Alternatives to K-Means
Hierarchical Clustering
- Types:
- Agglomerative (Bottom-Up): Starts with each data point as its own cluster and merges clusters iteratively.
- Divisive (Top-Down): Starts with all data points in one cluster and splits them recursively.
- Advantages:
- Captures clusters of arbitrary shapes and sizes.
- Useful when the number of clusters is unknown.
- Limitations:
- Computationally intensive for large datasets.
DBSCAN (Density-Based Spatial Clustering of Applications with Noise)
- How It Works: Groups points that are closely packed together and marks points in low-density regions as outliers.
- Advantages:
- Identifies clusters of arbitrary shape.
- Handles noise and outliers effectively.
- Limitations:
- Requires careful tuning of parameters eps (radius) and min_samples.
- Struggles with varying densities.
OPTICS (Ordering Points To Identify the Clustering Structure)
- How It Works: Similar to DBSCAN but better handles clusters of varying densities.
- Advantages:
- Identifies clusters of varying densities without extensive parameter tuning.
- Generates a reachability plot for cluster visualization.
- Limitations:
- More complex and may be harder to interpret.
Gaussian Mixture Models (GMM)
- How It Works: Assumes data is generated from a mixture of several Gaussian distributions with unknown parameters.
- Advantages:
- Captures clusters of different shapes and sizes.
- Provides probabilistic cluster assignments.
- Limitations:
- May converge to local maxima; initialization is important.
- Requires specifying the number of components.
Conclusion
K-Means clustering is a versatile and effective method for uncovering patterns in data through unsupervised learning. With a solid understanding of how the algorithm operates, alongside careful data preparation, parameter tuning, and cluster validation, K-Means can be used to generate insightful data segments across diverse applications.
Data preparation is foundational, as proper scaling and handling of outliers ensure meaningful clusters. Selecting the right number of clusters and initialization technique is equally crucial for optimal clustering performance. After clustering, a thorough analysis should validate the clusters with metrics and assess them for actionable insights. It’s also essential to understand your data’s characteristics, including cluster shape, size, and density, to fully leverage K-Means. If your data doesn’t align with K-Means assumptions, alternative clustering algorithms may be more effective. By following these steps, you can maximize the impact of K-Means and drive deeper understanding in your data.